Courses

Activity-Based Budgeting and Cost Management

  • Legacy budget development and cost management methods are no longer adequate for the ever-increasing demands on the maintenance organization to do more and more with few resources and less money. This session introduces activity-based budgeting and best practices cost management methodology that ensures a budget predicated on actual need and a practical means to manage that budget for optimal benefit in terms of available capacity, reduced cost and maximum useful life of capital assets.

May 9, 2019 to May 10, 2019, Bryant Conference Center

Deepen your project management competencies in key areas like initiation, planning, execution, control, and closure. Apply advanced methods for project activities like scheduling, cost management, risk management, procurement, staffing, communication, and quality to scenarios encountered in a challenging simulation. The software-based simulation will present you with situations during the planning and execution phases of projects and challenge you to make timely decisions that can affect the outcome of the project.

To familiarize yourself with fundamental project management concepts before this course, attendance at the Developing Project Management Skills course or an equivalent course is highly encouraged but not required.

Completion of this course constitutes progress toward earning a certificate designating the participant as a University of Alabama (UA) Practitioner in Project Management. See the website or contact the program manager for details on earning the UA Expert Practitioner and UA Master Practitioner designations.


January 22, 2019 to January 24, 2019, Bryant Conference Center
August 6, 2019 to August 8, 2019, Bryant Conference Center

Give your organization sound and repeatable project management practices to make project management an efficient discipline. Learn how to identify, document, and apply best practices to improve current and future project performance and institutionalize project management best practices throughout your organization. In addition to case studies and exercises, you will build your own best practice methodology tailored to your organization. You will also gain insight into organizational culture in order to champion project management best practices in your organization.

To familiarize yourself with fundamental project management concepts before this course, attendance at the Developing Project Management Skills course or an equivalent course is highly encouraged but not required.

Completion of this course constitutes progress toward earning a certificate designating the participant as a University of Alabama (UA) Practitioner in Project Management. See the website or contact the program manager for details on earning the UA Expert Practitioner and UA Master Practitioner designations.


March 5, 2019 to March 6, 2019, Bryant Conference Center
September 18, 2019 to September 19, 2019, Bryant Conference Center

In today's competitive business environment, effective communication skills are more crucial than ever before. It is the foundation on which successful careers are built and a crucial component of lasting success. Whether it's a face-to-face conversation or an e-mail exchange, a professional message involves establishing a connection that leaves a positive impression. This workshop will help you develop a truly engaging and responsive communication style, leading to positive results for you and your organization.


Wednesday, October 24, 2018, Vestavia City Hall Council Chambers
Tuesday, March 5, 2019, Chamber of Commerce of West AL Suite 2

Successful companies know that creating an excellent customer service culture within the organization is vital for sustainability and growth. "WOW-ing" the customer must be viewed as a way of life within an organization so that excellent customer service is engrained in the mission. From hiring and developing the best team to rewarding excellent service, customer service culture begins with leadership. This workshop will create a positive work environment, decrease turnover and deliver the results of true customer service excellence.


Wednesday, January 23, 2019, Vestavia City Hall Council Chambers
Wednesday, May 8, 2019, Chamber of Commerce of West AL Suite 2
The University of Alabama, BAMA at Work initiative, is eager to work with the Gadsden Public Library and the Gadsden Parks and Recreation Department in the design, delivery, and evaluation of the Customer-Focused Leadership program. In developing this proposal, information has been gathered through client emails with Amanda Jackson, Jen Weathington and research in the required knowledge related to customer-focused leadership best practices.
This course contains no sessions
Program Description

An organization's greatest asset is its people. Times and people are changing. So, to keep these valuable assets on the most productive track, a leader, or supervisor must be equipped to successfully deal with the more difficult elements of managing people.

This session presents and demonstrates state-of-the-art techniques for dealing with employee conflict, administering corrective actions, coaching to improve work performance, and selecting and training new people.

Who Should Attend
  • Managers
  • Supervisors
  • Executives
  • Department Heads
  • Human Resource Management Professionals
  • Superintendents
You Will Learn
  • How to get a new employee started on the right foot
  • An enlightened approach to corrective action
  • To deal rationally with conflict
  • To counsel and give feedback
  • The essentials of human relations
  • The techniques for working with people used by peers from other organizations
  • To communicate reprimands and praise to produce the right results
  • To assess your conflict management style
  • To diffuse difficult situations
  • To exchange expectations with employees
  • How and why to get employees involved
  • and much, much more!!!
Program Outline, Topics Covered
  • Selecting, Orienting and Training New Workers
    • Interviewing skills
    • Getting workers started on the right foot: creating rapport, establishing expectations, and meeting subordinate needs
    • Designing orientation plans for new workers
    • Instructing well on-the-job: methods, tips, practice and feedback
  • Developing an Enlightened Approach to Corrective Actions
    • Communicating reprimands and praise to produce the right results
    • Moving from disciplinary action to corrective action
    • Balancing rules, regulations, on-going controls with work climate
  • Coaching Workers for Performance Improvement
    • Exchanging expectations with employees
    • Counseling and giving feedback
    • Communicating without humiliating
    • Using employee evaluations to improve performance

This course contains no sessions
Program Description

Some management skills are great to have. Some are important to be effective. In addition, others are required for success. This program addresses this last group of critical management skills.

This session focuses on techniques for building and maintaining a successful team environment in an organization, identifying and solving programs, understanding, implementing, and managing change, and the basics of planning, organizing, and delegating for superior results.

Who Should Attend
  • Managers
  • Supervisors
  • Executives
  • Department Heads
  • Human Resource Management Professionals
  • Superintendents
You Will Learn
  • To assess their own interpersonal style and its effectiveness
  • The mechanics of work groups
  • How to delegate effectively
  • Creative problem-solving techniques
  • To effectively manage change
  • The essentials of human relations
  • The techniques for working with people used by peers from other organizations
  • How and why to get employees involved
  • To set job objectives, organize resources and implement plans
  • and much, much more!!!
Program Outline, Topics Covered
  • Building Successful Work Teams
    • Tune up your own ability to recognize the value of having different personalities on the team vs. everyone being "just alike"
    • Recognize key differences in personalities and how they work well together or drive each other to distraction
    • Learn why we need people who are different from one another to fill in for each other's weaknesses and capitalize upon strengths
  • Planning, Organizing and Developing
    • How to set goals and objectives
    • Organizing resources in implement plans
    • Giving job instructions, orders or directions effectively
    • Empowerment through delegation
  • Creative Problem Solving
    • Make sure you know exactly what the problem is
    • Brainstorming - matching different solutions to the problem
    • Solutions - selecting the single best alternative
    • Gaining acceptance - getting a consensus from everyone who must live with the selected solution
  • Effectively Managing Change
    • Why is change an important issue?
    • Understanding the change - management process
    • Proactive approaches to change obstackes
    • Establishing specific approaches for successful change

This course contains no sessions

This results-oriented, "roll up your sleeves" course will introduce you to the quality-driven philosophies and tools that contribute to enhancing the project team's participation and productivity. Build a foundation of project management skills from a strategic, organizational, and tactical viewpoint. Learn the various roles and responsibilities of the project teams, understand the characteristics of an effective project manager. The project management process as well as techniques and tools for project planning and execution will also be discussed.

The course is designed for project managers, functional managers, and key project team members. In other words, this is for the very people who are accountable and responsible for achieving predetermined multi-disciplinary objectives on schedule, within allocated cost while delighting customers! People who support projects, either directly or indirectly, should attend this workshop. Previous experience is not necessary to benefit from this course.

Completion of this course constitutes progress toward earning a certificate designating the participant as a University of Alabama (UA) Practitioner in Project Management. See the website or contact the program manager for details on earning the UA Expert Practitioner and UA Master Practitioner designations. It is highly recommended by the department to begin


November 13, 2018 to November 15, 2018, Bryant Conference Center
May 14, 2019 to May 16, 2019, Bryant Conference Center
October 15, 2019 to October 17, 2019, Bryant Conference Center

Faced with repeating, entrenched, and complex personal and technically complex events, managers must constantly wrestle with the on-the ground challenges that define their working environment. Critical to the study of management, these challenges are most often likely to emerge in highly resource constrained contexts - there just isn't enough to go around, and managers have to dig deep to solve all of the problems that emerge and reemerge, and that define professional success and failure. Where does the juice to solve these problems come from? Can managers buy their way out of the issues they face by spending the company's money? Is there a magic button hidden under someone's desk somewhere? Is there some sort of all-powerful, all knowing being who can be relied on to make everything right with a quick call? Of course not. The only place that the power to be great comes from - the only place it will ever or could ever come from - is from you, and only you. The magic - the power - comes from you.


Tuesday, January 15, 2019, Chamber of Commerce of West AL Suite 2

Leadership and Management Skills for Managers and Supervisors

  • Effective maintenance is dependent on an engaged workforce that share a common vision and strive for world-class performance. Deficiencies in people skills is perhaps the greatest weakness within the maintenance function. It is incumbent upon the maintenance manager and supervision to have and practice effective leadership and management skills. This session focuses on providing these skills and practical guidelines that will help them involve and motivate their workforce, deal with conflicts and other challenges.

June 10, 2019 to June 11, 2019, Bryant Conference Center

MRO Procurement and Inventory Management

  • Maintenance, repair and overhaul materials (MRO), excluding inventory, represents 50% or more of the total maintenance budget. MRO inventory adds millions more to the overall operating cost of the maintenance function as well as the plant. This session focuses on proven strategy, processes, and methods that effectively manage this major expense. It is not intended to provide mastery of the unique skills required to procure, store and manage MRO inventory, but provides the knowledge that a maintenance manager must know to assure these critical functions are properly designed, implemented and utilize in his operation.


August 14, 2019 to August 15, 2019, Bryant Conference Center

Maintenance Planning and Scheduling

  • The mission and strategy created for the maintenance organization depends on effective planning and scheduling. This session provides the necessary knowledge and understanding needed to effectively manage the planning and scheduling process. It is not intended to provide mastery of skills required to execute the planning and scheduling function.


July 15, 2019 to July 16, 2019, Bryant Conference Center

Managing Facilities Maintenance

  • The processes, and tools provided in sessions 1 - 6 are directly applicable to facilities, but must be tailored to the unique requirements of facilities assets and equipment, as well as the tenant-driven demands that govern operations and maintenance. This optional session, attended in lieu of session 7a, provide concise, best practices guidelines for application of the processes, tools and knowledge provided by this certificate course.


November 14, 2018 to November 15, 2018, Bryant Conference Center
September 18, 2019 to September 19, 2019, Bryant Conference Center

Managing Industrial Plant Maintenance

  • This session build upon the knowledge gain in sessions 1 - 6 and provides practical guidelines to implement and maintain a viable maintenance program that can achieve and sustain world-class performance.


November 12, 2018 to November 13, 2018, Bryant Conference Center
September 16, 2019 to September 17, 2019, Bryant Conference Center
Program Description

Individuals who make their living directing a group of even the most motivated employees to get work accomplished (i.e. supervisors, managers, etc.) spend significant time, energy and other resources "managing employee differences." Doing this well is the key to timely work completion with minimum resource commitment.

This session offers skill development in the three most potent managerial tools available to resolve issues created by employee differences-negotiating, mediating and consensus building. Choosing the correct tool for a situation and using it well is a key to superior results.

Who Should Attend
  • Managers
  • Supervisors
  • Executives
  • Department Heads
  • Human Resource Management Professionals
  • Superintendents
You Will Learn
  • To mediate employee differences
  • An effective negotiating style
  • Methods to build buy-in and consensus.
  • The negotiating process
  • To listen and translate to resolve conflict
Program Outline, Topics Covered
  • Negotiating Successfully
    • Understanding negotiation as a win/win technique
    • Recognizing and eliminating roadblocks and resolving issues
    • The negotiating process: planning pre-negotiation, preparation, developing strategies and tactics, negotiation techniques and the negotiation session
    • Identifying your negotiation style and how to use it effectively to obtain successful agreements
    • Using negotiation skills to influence other, obtain support, develop other and obtain needed changes
  • Consensus Building: A Center of Collaboration
    • Understanding the basic principles of reaching consensus
    • Building consensuses through collaboration
    • Making decisions and solving problems
    • Handling problem situations
  • Mediation: Tools for Your Toolbox
    • Identifying stages of work group development
    • Recognizing the costs of unresolved conflict
    • Strengthening you conflict resolution skills
    • Listening and translating to resolve immediate problems
    • Laying the ground work for healthy interactions in the future

This course contains no sessions

Preventive/Predictive Maintenance

  • The heart of an effective maintenance strategy is a robust, risk-based preventive maintenance program. As the name implies, the focus of preventive maintenance is to prevent failures, premature wear or damage-to prevent the need for corrective maintenance. Unlike traditional program, this session will provide a best practice approach to preventive maintenance. One that will significantly improve availability, reduce corrective maintenance, and extend useful life.

August 12, 2019 to August 13, 2019, Bryant Conference Center
Bama at Work is taking the hit workshop, Professionally Speaking, on the road! Delivered by expert faculty from The University of Alabama College of Communication. The program will draw motivated, high-achieving professionals looking to improve their speaking and presenting skills. Geared towards the business world, this is an excellent venue to share your products or services with an upwardly mobile professional audience. We're offering several sponsorship packages designed to get your business the most exposure possible. SPONSORSHIP OPTIONS Only two spots are available for each of the below packages, so secure your sponsorship TODAY! PLATINUM LUNCH SPONSOR $2,000 Organization recognition and prominent logo placement at the event Bag insert/swag access Exhibit table Two registration packages (lunch included) GOLD BREAKFAST SPONSOR $1,500 Organization recognition and prominent logo placement at the event Exhibit table One registration package (lunch included) SILVER BEVERAGE BREAK SPONSOR $1,000 Organization recognition and prominent logo placement at the event BRONZE SPONSOR $750 Bag/Swag Sponsor If you wish to make a financial contribution of an amount not listed above, please contact Brenda H. Truelove at 205-348-9066 or by email truelove@ccs.ua.edu
This course contains no sessions

One's professional image is composed of visual, vocal, and verbal messages. The ability to present with power and confidence directly impacts one's maximization of personal and professional opportunities. Corporate environments rely on individuals and leaders who are able to communicate key messages and represent their company well.

This day long interactive workshop will present expert tips and take-aways for public speaking and presentation management. Participants will have the opportunity to apply learned skills and practice them in a dynamic environment.

Objectives include the learning and application of the following:
  • - Crafting powerful and engaging messages;
  • - Effective use of visual aids;
  • - Overcoming public speaking anxiety; and
  • - Non-verbal communication that exudes confidence and credibility.

A certificate of completion will be issued at the close of the workshop.


This course contains no sessions

Take this 1-day session for project management knowledge and skills you can start using. Jump start your ability to contribute to a project team's effectiveness by building a foundation of project management skills. You will learn essential characteristics of a project manager's role as well as techniques and tools for project planning and execution you can start using.

This is for you if you are involved in achieving predetermined multi-disciplinary objectives on schedule, within allocated cost while delighting customers. People who support projects, either directly or indirectly, should attend this workshop.

Previous experience is not necessary to benefit from this course.


This course contains no sessions

This workshop provides an overview of recruitment, staffing and interviewing in today's modern organizations, sourcing channels for identified talent needs, the process of employee and job matching, related laws and regulations, an intense focus on the interview process, the do's and don'ts of interviewing, requesting background checks and references, and developing a job offer letter.


This course contains no sessions

Social media marketing is now a cornerstone of marketing strategy for all types of businesses and organizations. However, it can also be overwhelming and time consuming. Learn how to make social media strategy work best for you and your business by learning the core functions of social media: monitor, amplify, respond and lead. This program will help you develop a strategy that works best for your marketing goals and is conscious of your time and budget. Using a variety of social media platforms, such as Facebook, Twitter, Instagram, Pinterest, Snapchat, and LinkedIn, you can create an online presence that tells your business's story, finds new customers, and interacts with a targeted audience online. Attendees will create their own Social Media Strategy Blueprint during the workshop and leave with actionable solutions for social media marketing strategy and content development.


Thursday, November 29, 2018, Vestavia City Hall Council Chambers
Tuesday, April 9, 2019, Chamber of Commerce of West AL Suite 2
This workshop, based on the 2016 Deloitte Global Human Capital Trends study, promotes the development of critical thinking and strategic planning as a guidepost for continuous improvement and transforming the human capital approach for participant organizations.
This course contains no sessions

Strategic planning is essential for today's business professional - no matter the size, scope or sector in which they operate. Just having a general philosophy of organizational direction is not enough. Owners and leaders of organizations need a business plan that transforms their vision into actionable steps of operational focus and alignment. Business professionals must understand the assimilation of strategy into action and its overall impact on organizational results. This workshop offers this multidimensional perspective.


Wednesday, February 13, 2019, Chamber of Commerce of West AL Suite 2

Truly, times have changed for those who lead others, yet the solutions in dealing with such changes can be found in the fundamental principles of basic supervision - the roles, skills and functions required of supervisor. This workshop is designed to help individuals build competencies in basic supervision practices. It works to define supervision, explains the competencies required of supervisors, and describes the supervisor's position from an operational perspective.


Wednesday, June 5, 2019, Chamber of Commerce of West AL Suite 2

Possessing a capable skill-set is only half of the potential solution. Modern day supervisors must execute relentlessly in producing results for their respective organizations. This workshop moves beyond the attainment of up-to-date supervisory skills to applying such skills while facing the daunting organizational challenges of the 21st century. It provides an overview of today's organizations, issues affecting organizations, and ways that modern supervisors in organizations are responding strategically. This workshop also focuses on emerging new directions for supervision, the future of supervision, and ways to prepare for and act in the future.


Wednesday, June 26, 2019, Chamber of Commerce of West AL Suite 2
The University of Alabama, BAMA at Work initiative, is eager to work with the Birmingham Water Works Board in the delivery of the Supervision for Success program. In developing this proposal, information has been gathered through client conversations with Rhonda Lewis and research in the required knowledge related to supervision best practices.
This course contains no sessions
This workshop, based on the 2016 Deloitte Global Human Capital Trends study, identifies the tactical implementation roadmap for continuous improvement and transforming the human capital approach for participant organizations. Your human capital is worth the investment in such actions!
This course contains no sessions

This workshop is a dynamic half-day program designed to help leaders maximize their team results by learning the ingredients of building a high performance team. Led by Curtis D. Curry, Ph.D., who has helped tens of thousands of leaders around the world develop world-class leadership skills, participants will discover effective ways to build and lead a high performance team, identify team strengths and areas that may be inhibiting team effectiveness, align mission, goals, and values and discover opportunities to leverage differences to achieve peak performance. Building a high performance team starts with effective leadership, and effective leadership begins with self-awareness. The workshop will focus on heightening the leaders' self-awareness while also tapping into the powerful front-line experiences of the participants.

The workshop is designed to help participants:

- Learn the key elements for building a high-performance team

-Improve teamwork by avoiding the fatal "5 Dysfunctions"

-Describe four ways to cultivate trust with employees

-Improve communication skills with a focus on listening and learning to use fact-based behavioral feedback

-Clarify leadership values, personalize a "leadership vision" and link it to the company's mission and values

-Motivate & influence employees more effectively

-Exploring thinking preference styles, identify natural strengths and potential blind spots, and relate these to leadership effectiveness

-Identify areas for improvement and setting developmental goals

-Develop strategies to strengthen team relationships by creating an action-plan


Tuesday, November 13, 2018, Chamber of Commerce of West AL Suite 2
Wednesday, February 27, 2019, Vestavia City Hall Council Chambers
Program Description

This course is designed to help managers at all levels of an organization successfully run the complex maze of human relations that exists in every workplace. Specifically, this session helps participants to remove barriers to communications, to manage communication networks, to listen well, to assess interpersonal styles, to understand and use motivational techniques, and to develop and implement an adaptive leadership style.

Who Should Attend
  • Managers
  • Supervisors
  • Executives
  • Department Heads
  • Human Resource Management Professionals
  • Superintendents
You Will Learn
  • The relationship between effective performance, rewards and job satisfaction
  • How to remove barriers to effective interpersonal communications and listen more productively
  • To assess their own interpersonal style and its effectiveness
  • To understand body language
  • The essentials of human relations
  • The techniques for working with people used by peers from other organizations
  • How and why to get employees involved
  • To create a climate for motivated job performance
Program Outline, Topics Covered
  • Communicating and Listening Well
    • Removing barriers to effective interpersonal communications
    • Managing formal and informal communications networks
    • Understanding body language
    • Developing an awareness of what needs to be done to listen more productively
    • Acquiring knowledge about how to listen well
  • Understanding People
    • Learning the essentials of human relations
    • Assessing yourself and your interpersonal style
    • Identifying what supervisors should know about their people's supervisors, peers, and subordinates
  • Motivating Employees for Increased Productivity
    • Crack the code on why the different generations in the workplace either collide or collaborate
    • Determine motivation factors according to personality
    • Get dynamic 360A feedback that can be used in your workplace to help your employees talk about sensitive issues such as the gossiping that is hurting the team or the person who isn't carrying his/her share of the work load
  • Understanding Leadership
    • Developing the management perspective
    • Developing and adapting your leadership style
    • Implementing your new leadership skills on the job

This course contains no sessions
A flexible and impactful half-day learning workshop, this seminar is the most cost- effective way to empower your employees to handle the challenges of today's intensely interdependent workplace. They will learn how to use a simple yet powerful communication tool - "Self Mediation" - to manage the differences that impair teamwork, quality, decision-making, and cooperation throughout your organization. But more than just a training seminar, this practical program contains resources for changing organizational culture, surgically altering the norms that so often cause obstructive behavior and replacing them with constructive, positive behaviors. This seminar puts the tools of the professional mediator in the hands of every employee to build better workplace relationships. It is an essential component of every successful organization's HRD and OD strategic effort. Thousands of people have learned this practical tool for the prevention and early resolution of workplace conflict.
This course contains no sessions

World-Class Maintenance

  • Begins the journey from reactive to world-class maintenance management and provides students with an overview of the requisite attributes, methodologies, and tasks required to create, implement, and sustain effective maintenance.


March 6, 2019 to March 7, 2019, Bryant Conference Center