Course Detail: DSTPI
Dealing Successfully with Tough People Issues
Program Description

An organization's greatest asset is its people. Times and people are changing. So, to keep these valuable assets on the most productive track, a leader, or supervisor must be equipped to successfully deal with the more difficult elements of managing people.

This session presents and demonstrates state-of-the-art techniques for dealing with employee conflict, administering corrective actions, coaching to improve work performance, and selecting and training new people.

Who Should Attend
  • Managers
  • Supervisors
  • Executives
  • Department Heads
  • Human Resource Management Professionals
  • Superintendents
You Will Learn
  • How to get a new employee started on the right foot
  • An enlightened approach to corrective action
  • To deal rationally with conflict
  • To counsel and give feedback
  • The essentials of human relations
  • The techniques for working with people used by peers from other organizations
  • To communicate reprimands and praise to produce the right results
  • To assess your conflict management style
  • To diffuse difficult situations
  • To exchange expectations with employees
  • How and why to get employees involved
  • and much, much more!!!
Program Outline, Topics Covered
  • Selecting, Orienting and Training New Workers
    • Interviewing skills
    • Getting workers started on the right foot: creating rapport, establishing expectations, and meeting subordinate needs
    • Designing orientation plans for new workers
    • Instructing well on-the-job: methods, tips, practice and feedback
  • Developing an Enlightened Approach to Corrective Actions
    • Communicating reprimands and praise to produce the right results
    • Moving from disciplinary action to corrective action
    • Balancing rules, regulations, on-going controls with work climate
  • Coaching Workers for Performance Improvement
    • Exchanging expectations with employees
    • Counseling and giving feedback
    • Communicating without humiliating
    • Using employee evaluations to improve performance

Available Sessions
This course contains no sessions